• Bank Account Details

  Bank Account No.
  KOOKMIN BANK (Foreign currency ordinary deposit) : 096368-11-002737
  LUNE INTERNATIONAL

• Inventory & Size Inquiries

  Make an inquiry for product and size availability via email (lune@lalunestyle.com).
  We will contact you after confirming with our staff.

• How to request an exchange

  Please read the following information before you request an exchange.
  * If your order is unavailable and you receive notice for additional manufacture (4-6 weeks required),
  returns, exchanges, and refunds are not accepted. During the manufacturing process, any changes or cancellations cannot be made.
  * If your item is defective, you should contact our customer service center via email (lune@lalunestyle.com) within 2 days of receiving your order and send the item to our customer service center within 2 weeks. Exchange is offered only one time. The item should be returned in the same condition you received. (We will cover shipping costs incurred for returns of defective and damaged items.)
  * Returns for different sizes are considered 'change of mind'. Please ensure you order accurate sizes when placing your order.
  * Due to the production process, uneven seam finishes, loose buttons, and small stains due to the cutting process can be detected. This is not considered a defect.
  * The item should be returned in the same condition you received.
  Exchanges & refunds are not offered for used items, items with any hint of fragrance, ironing/washing/altering clothing, and items damaged by the negligence of the customer.
  * Make an inquiry for any change of order details and shipping information via email after payment.
  * Shipping cost incurred for a return is charged to the customer unless the returned item is defective or damaged.
  
  How to request an exchange
  1) Requests via email (lune@lalunestyle.com)
  Request an exchange via email or add us on KakaoTalk to make a request.
  Items returned without notification are automatically sent back to the recipient address. Please request an exchange for your purchased item via email.
  2) Attach the order information (your name and reason for exchange) on the parcel before you send your item for an exchange.
  3) Select your shipping agent and pay for the shipping cost ahead. Replacements from South Korea are sent after the payment for the shipping cost is received.
  4) Replacements are sent after the returned items are examined.
  
  Exchange/Refund/Return Policy
  ● Returns and exchanges are not offered for made-to-order items at Lune International (Medilyn) except for defective products.
  ● Returns and exchanges are not offered for discounted/used items, items with any hint of fragrance, ironing/washing/altering clothing, items damaged by the negligence of the customer, and items returned due to change of mind.
  ● Returns for different sizes are considered 'change of mind'. Please ensure you order accurate sizes when placing your order and check the measurement on the product page.
  ● Due to the production process, uneven seam finishes, loose buttons, and small stains due to the cutting process can be detected. This is not considered a defect.

• How to return defective or damaged items

  Please read the following information before you request a return.
  * If your order is unavailable and you receive notice for additional manufacture (4-6 weeks required),
  returns, exchanges, and refunds are not accepted. During the manufacturing process, any changes or cancellations cannot be made.
  * We will cover shipping costs incurred for returns of defective and damaged items.
  * If your item is defective, you should contact our customer service center via email (lune@lalunestyle.com) within 2 days of receiving your order and send the item to our customer service center within 2 weeks.
  Exchange is offered only one time. The item should be returned in the same condition you received.
  * Exchanges & refunds are not offered for used items, items with any hint of fragrance, ironing/washing/altering clothing, and items damaged by the negligence of the customer.
  * Make an inquiry for any change of order details and shipping information via email after payment
  
  How to return items
  * Please send us an email request for a return.
  Request a return via email.
  Items returned without customer contact information are considered misdelivered. Please request a return via email.
  
  Exchange/Refund/Return Policy
  ● Returns and exchanges are not offered for made-to-order items at Lune International (Medilyn) except for defective products.
  ● Returns and exchanges are not offered for discounted/used items, items with any hint of fragrance, ironing/washing/altering clothing, items damaged by the negligence of the customer, and items returned due to change of mind.
  ● Returns for different sizes are considered 'change of mind'. Please ensure you order accurate sizes when placing your order and check the measurement on the product page.
  ● Due to the production process, uneven seam finishes, loose buttons, and small stains due to the cutting process can be detected. This is not considered a defect.

• How to resolve an error during order placement

  Resolution 1.
  Medilyn's official website is optimized for Chrome. Please visit our website using Chrome.
  
  Resolution 2.
  Empty your cart and place your order again.
  Having several duplicate items in your cart may cause an error and disturb the operating system.

• In case of discrepancy between the name on your order template and the remitter name

  The discrepancy between the name on your order and the remitter name is not automatically notified to the admin.
  In this case, your payment cannot be confirmed, which may result in the delay of the shipping process for your order.
  
  For instance, if the name on your order template is AA and the payment is sent by BB,
  you should notify us of the discrepancy via email to start the manufacturing or shipping processes.
  To confirm your payment, contact our customer service center (lune@lalunestyle.com).

• How to arrange a meeting for design consultation

  Click to learn more about Lune International design consultation programs.
  Our staff assists you in finding
  a perfect uniform that helps achieve your desired
  corporate image with the best service and sophisticated taste.
  
  Planning your design is the first step to creating workwear; therefore,
  it's important to choose a professional company that understands
  your needs through systematic consulting processes.
  Start to plan your design with Lune International.
  
  Send an email to lune@lalunestyle.com
  for more details such as design revisions, available items, and special offers.

• Telephone/Fax Orders

  We don't accept telephone/fax orders.
  Please place your order on our mobile or online store or send your order template to us via email,
  then pay for your order by bank transfer or with PayPal.

• Offline Purchase

  We don't run offline stores. Purchases, requests for exchanges and returns of items, and samples are available online only.

• Exchange/Return Address

  Send your items for exchanges/returns to 1st Floor, Lune International (Medilyn), 24-1, Dosan-daero 35-gil, Gangnam-gu, Seoul, Republic of Korea.

• Contact by Brand

  We don't accept telephone/fax orders.
  Please place your order on our mobile or online store or send your order template to us via email then pay for your order by bank transfer or with PayPal.

• Design Revisions and Discounts for Bulk Purchases

  Design Revisions
  Color and fabric changes are offered for bulk purchases of over 30 items.
  
  If you want to request bulk order discounts and design revisions,
  please contact us via email (lune@lalunestyle.com).

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